Our policy
Privacy Policy
Effective Date: January 1, 2026
Important notice regarding text messaging data. Grace Haven Music School ("we," "us," or "our") does not share, sell, rent, or disclose customer opt-in information, including phone numbers and consent records, to third parties for marketing or promotional purposes. All text messaging originator opt-in data and consent records are kept strictly confidential and are only used for communication related to the services requested from Grace Haven Music School.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, physical address
- Payment information when you enroll in lessons
- Opt-in records and timestamps for SMS and email communication
Non-Personal Information
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication
- Lesson inquiries and scheduling requests
- Appointment details and lesson schedules
- Service history and feedback
2. How We Use Your Information
We use collected data for:
- Scheduling and providing music lessons
- Processing tuition and payments
- Communicating about lesson schedules, reminders, and updates
- Responding to inquiries and customer support requests
- Sending important school updates and recital information
- Maintaining records of communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including:
- Trial lesson scheduling
- Lesson reminders
- Teacher arrival notifications
- Billing reminders
- Recital and event reminders
- Customer support responses
Message frequency varies. Message and data rates may apply.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in via our website forms, trial lesson forms, or direct request for information.
- We maintain timestamped records of all opt-in actions.
- We comply with the Telephone Consumer Protection Act (TCPA).
Opt-Out Instructions
- Reply STOP to cancel SMS messages at any time.
- Reply HELP for assistance.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as scheduling software, payment processors, and SMS service providers) is permitted solely for the purpose of delivering services.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
- Payment processors
- Scheduling software
- SMS providers for message delivery
- Legal authorities if required by law
5. Data Security
We implement reasonable security measures to protect your personal information, including secure systems, encrypted payment processing, and restricted access to personal data.
6. Cookies & Tracking Technologies
We use cookies to improve website functionality and user experience.
7. Your Rights & Choices
You may:
- Opt out of SMS messages at any time by replying STOP
- Unsubscribe from emails
- Request access to or deletion of your data
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website.
10. Contact Us
Grace Haven Music School
Phone: 615-767-7131
Email: info@gracehavenmusicschool.com
Website: https://www.gracehavenmusicschool.com
By using our website and services, you consent to this Privacy Policy.